Support

OrderPause should feel calm to use and straightforward to fix.

If something breaks, if Screen Time authorization is confusing, or if a purchase does not restore correctly, this is the page users should land on from App Store Connect.

01

Contact support

For help with setup, subscriptions, or Screen Time behavior, email the support inbox.

support@orderpause.app
02

Common issues

  • Screen Time authorization must be granted on a physical iPhone
  • Simulator can preview UI but cannot fully simulate Screen Time shielding
  • RevenueCat offerings require valid App Store Connect products and API keys
03

Before you write in

  • Update to the latest iOS version
  • Confirm Family Controls / Screen Time permissions are enabled
  • Try Restore Purchases if Pro is not unlocking